New Account Registration :

How do I create a Fido Account?

Creating your Fido Account is simple and easy. The process usually takes less than 15 minutes. To get started, follow these steps: Install the Fido App on either your Android or iOS device using this link: https://fido.onelink.me/mXlc/e87sbaei Once the installation is complete, open the Fido...

What is OTP (One-Time-Password) and why do I need it?

What is an OTP and How to Use It? Your OTP (One-Time Password) is a unique 6-digit code generated and sent by Fido via SMS to your registered mobile number. This is an important security measure to verify your number and prevent unauthorized access to your Fido Account. How to Use Your OTP: ...

I did not receive my OTP on my phone, what should I do?

Make sure you enter your phone number correctly in the app. After that, you’ll get a One-Time Password (OTP) shortly. If the OTP doesn’t show up within a minute, you can use the USSD option by tapping "Get the code through USSD" under the OTP box. This will let you dial *998*100# to ge...

Why do I need a PIN code to use the Fido App?

At Fido, your security is our top priority. That’s why, as a first layer of protection, we require you to set up a 4-digit PIN when registering your account. This PIN acts as a lock on your Fido App, ensuring that only you can access your account. Here’s what you need to know to keep your accou...

What is the difference between the OTP and my PIN?

At Fido, your security is our priority. That’s why we use both a One-Time Password (OTP) and a Personal Identification Number (PIN) to keep your account safe. OTP (One-Time Password): Every time you log in to your Fido account, we’ll send a unique OTP to your registered phone number via SMS. T...

Can I reset my Fido PIN?

Yes, you can reset your Fido PIN. Your PIN is a 4-digit code you created when registering on the Fido App. It’s confidential and should never be shared with anyone, including Fido staff. If you’ve forgotten your PIN, follow these steps based on your account status to reset it: For verified Fido...

Can I change the mobile number linked to my Fido Account?

Your mobile number is a key part of your Fido account, used for account verification, notifications, and transactions. If you need to change your registered number, Fido Support is here to assist you. Can You Change Your Linked Mobile Number? Yes, you can change the mobile number linked to you...